Burlington Municipal Waterworks

Burlington Municipal Waterworks services the communities of Burlington, West Burlington and surrounding rural areas.

Main Office
500 N 3rd Street
Burlington, IA 52601
Phone: (319) 754-6501
Fax: (319) 754-5492

Office Hours
Monday through Friday 7:30 am to 4:30 pm

After Hours Emergency Line
(319) 752-7611

Due to COVID-19, our doors are closed to all walk-in traffic however, our office is staffed and available to take calls for any New Services, and/or any questions  you may have during regular office hours at    (319) 754-6501.

Payment Options

Payments can be made as follows:
  • Online Payment Website
  • Phone Toll Free 1-888-394-8686 to use debit/credit card.
  • Drop Box outside our office located at 500 N 3rd St - personal checks, money orders, or cash accepted (Please Note: NO change will be made and entire amount dropped will be applied to your account).
  • Direct Payment Plan Form (PDF)
     Must print form, complete, sign, and return to our office with a voided check.
Water Tower

Your Drinking Water

Our disinfection process uses chloramines (chlorine and ammonia). View more information (PDF), and answers to most frequently asked questions, and information for two groups of people who need to take special care with chloraminated water: kidney dialysis patients and persons who keep fish, aquatic or semi-aquatic life. This information packet can also be picked up at our main office located at 500 N. 3rd Street in beautiful downtown Burlington.

Additional Information

Informational Brochure (PDF) 
Billing Schedule (PDF)
Schedule of Rates (PDF) 
Why is my water cloudy sometimes?
Tips to Prevent and Recover from Frozen Pipes
Questions about trash
Questions about Sewer Use Fees

Consumer Confidence Reports